Program Coordinator, Jordan

Amman, Amman Governorate, Jordan Full-time

Program Coordinator, Amman, Jordan

Position type and closing date

Please note that this is an unaccompanied position.

The closing date for applications is 25 April 2018.

Contract duration 2 years




The Lutheran World Federation (LWF) is a global communion of churches in the Lutheran tradition comprising 143 member churches in 79 countries all over the world, representing 70.5 million Christians. The World Service is the internationally recognized humanitarian and development arm of the Lutheran World Federation, assisting people in need irrespective of their ethnicity, religion or gender. We implement programs worldwide, working with both local and international partners, helping communities achieve their full potential and advocate for their universal rights. Our partners include Lutheran Churches and their related agencies, the European Commission (ECHO), the US Government (BPRM) and UNHCR, with whom we are a key implementing partner. For additional information please see


The LWF World Service is seeking to recruit a Program Coordinator for its Jordan Country Program. The expected starting date is May/June 2017. The position will be based in Amman, but the position holder is expected to spend considerable time supporting teams and activities in the other two offices of LWF Jordan, in Irbid and in the Zaatari camp.

Purpose of the position

The LWF Jordan Program Coordinator is responsible for overall program management of the LWF activities in Jordan including project / proposal development and quality delivery, in compliance with the LWF World Service global policies and guidelines, agreements with donors and partners, and in a timely manner. The position acts as Officer-in-Charge of the office when the Country Representative for Jordan and Iraq is not in Jordan. The position includes oversight of program and support staff, ensuring appropriate systems and support mechanisms. The ideal PC is a strong team player, able to develop, coach and mentor field team members (expatriate and local). S/he is an effective communicator, able to work with internal and external stakeholders to achieve common objectives.

In close co-operation with the Country Representative for Jordan and Iraq, also based in Amman, the Program Coordinator is responsible for managing relationships with local partners and international agencies including UN agencies, local authorities and the donor representatives, thus contributing to the achievement of the LWF World Service program objectives through innovation, program development and displaying expertise in humanitarian programming. The Program Coordinator will be expected to support the Country Representative and the Regional Funding Officer in looking for opportunities to develop and expand the LWF core programming in Jordan, linking rehabilitation and development-oriented activities as appropriate, in response to evolving priorities.

The Program Coordinator is responsible for managing his/her direct supervisees,  as well as providing leadership to the entire staff, building a strong sense unity and teamwork, recruiting and coaching qualified staff, upholding high standards of conduct, and communicating a clear vision and purpose are core tasks of the team leader.  S/he is expected to contribute a significant portion of her/his time to donor and partner relations, networking and resource mobilization and monitoring and evaluation work, including ensuring the further development and maintenance / use of the M&E system.

The Program Coordinator is expected to travel extensively to the sub-offices and field sites where LWF implement activities, and to step in as needed to fill gaps in positions that directly report to the PC.

Required Qualifications

Master’s degree in Social Sciences, humanitarian studies, development studies or equivalent from a recognized institution.

Strong skills in writing and communicating in English are highly desirable, as one of the primary responsibilities of the Program Coordinator will be to ensure the quality of documents and reports for external audiences - such as concept notes, project proposals, project reports, and evaluation reports as well as communication with LWF headquarters.

Excellent team work and problem solving skills.

Knowledge and Experience

Minimum five years’ of proven experience in managing and leading program teams in humanitarian and/or development contexts, with proven track record of project acquisition as well as experience in managing projects and supporting program staff through the entire project cycle, from proposal writing, assessment to evaluation.

Previous experience in Jordan, Iraq and/ or the Middle East is an advantage.

Adequate experience with Sustainable Livelihoods programming, including appropriate use of cash and vouchers, Education programming, Protection / Psychosocial programming mainstreaming conflict sensitive, rights-based and people-centred empowerment approach, with a focus on peace, reconciliation, social cohesion, and social justice - as these are approaches that are at the core of the way LWF World Service works.

Good knowledge of cooperation with UNHCR, UNICEF, EU/ECHO and Western donor Government, with an innovative and pragmatic approach is highly desirable.

Experience in building program teams in a complex context, coaching and mentoring program staff, and upholding high standards of conduct and performance to build strong operational capacity.

Strong fundraising skills in order to broaden and diversify funding sources backed by quality program delivery and operational excellence.

Language Skills

English             Excellent verbal and written English skills

Arabic               advantage but not required

Main duties


Overall coordination of the program, facilitating relevant and timely support to field based staff for quality delivery of the LWF projects.

Promote the profile of LWF through active participation in program focused coordination forums and networks in the country.

As a member of the Senior Management Team and the Leadership Team of the Country Program, actively contribute to the finalisation of the Country Strategy and to the achievement of the objectives set out in the strategy.

Ensure complementary and close working relationship of the program unit with the finance and logistics units of the Country Program.

Programme management

Responsible for the planning, supervision, implementation, monitoring, documentation, and evaluation of the LWF projects in Jordan.

Facilitate learning and capacity building among the program staff.

Promote participation and collaboration with affected populations, as a central element of accountability commitments and in line with Core Humanitarian Standard.

Ensure all relevant accountability and technical quality standards are met in all projects under the Country Program.

Ensure all project interventions completed within the timeframe, budget and are in accordance with the LWF World Service policies and guidelines.

Ensure gender, age, disability, and diversity are mainstreamed into implementation.

Ensure innovation, impact, durable solutions are focused in all program work.

Conduct regular monitoring of projects at sites and provide support to field based staff.

Ensure timely, accurate and relevant program/project reports are prepared for submission to donors, Geneva, and other relevant stakeholders according to agreements.

Ensure attendance at all UNHCR, INGO, and Action by Church Alliance (ACT) coordination meetings pertaining to programs.

Human Resources

Supervise and support the relevant area managers, and other staff at the country office and in the field.

Ensure that all staff have clear performance objectives and that performance appraisal is conducted at agreed regular time intervals.

Ensure that new program staff are provided with thorough orientation on the programmatic and support aspect of LWF in general and the project/function to which they are assigned in particular.

Prioritize staff development and continual learning for staff.

Fundraising and Finance

Continually monitor the implementation of approved projects within the agreed budgets and timelines and ensure project coordinators review the monthly management accounts (BVA) and provide feedback to Finance in accordance with agreed arrangements.

As budget holder, insure expenses fully comply with the LWF local, regional and global finance manual, Logistics manual and donor regulations.

Actively participate in negotiations with related agencies, UN agencies, EU delegations and other potential partners for humanitarian and development work in Jordan and elsewhere to maximize resource mobilization and diversification.

Ensure quality concept notes and proposals are prepared for submission to potential donors.


Perform other relevant duties as assigned by the Country Representative for Jordan and Iraq.


Applicants are required to be uphold the core values of our organization.



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